SHIPPING

Shipping Rates & Products with Free Shipping

• Electric Fireplaces Depot Provides Free Shipping on Orders Over $299 in Continental USA

Canada and USA Territories

• We Can Ship to all 48 contiguous states in USA. Please contact us for Details: 917-540-6070 or [email protected]

Please Click Here to View Full Shipping Policy.

WARRANTY

Your newly purchased Product is covered by the Manufacture Limited Warranty, subject to Terms and Conditions. View full Manufacture Limited Warranty below.

Manufacture Warranty

If you have technical issues with your Outdoor Heater Unit, within the warranty period, please consult your product manufacturer's warranty. You can contact either us at [email protected] or contact the manufacturer of your product. We are here to help you. 

RETURNS

At Urban Supply we work with many top brands in the industry and all our products are of the highest quality. We want you to be happy with your purchase and enjoy it for many years to come. We strive to provide the best shopping experience possible. 

Please make sure you take all the correct measurements. We offer installation manuals on every product we have. Please call us first if you are unsure of correct measurements needed to install your product.   

If your Product is defective upon use, please contact the manufacturer about your warranty.

Urban Supply Offers a 30 Days Return Policy on all new, unused, unassembled, and resalable items in their original packaging. We will refund your purchase amount minus the original and return shipping charges. View full Return Policy below.

Return Policy

Our Strive For Excellence 

• Satisfaction Guarantee: We want you to be happy and satisfied with your purchase. We offer 30 Days Return Policy. We ask that you return item in the original packaging, with all original content and in sellable condition. (see full Return Policy). 
  
• Lowest Price Match Guarantee: If you find any Product that we carry Cheaper Online or Offline, we will match it and possibly beat it (see full Price Match Policy). 
• Excellent Customer Service: From the moment you first contact us we will offer you the very best advice and service to find the item you need at the price that fits you. 
• Authorized On-Line Dealer/Distributor: It is important to purchase from trustworthy source that manufacturers endorse and authorize. We are authorized dealer of all the brands that we represent. That means that we have direct relationship with each manufacture concerning warranty, regulated pricing and service issues. There are number of unauthorized retailers out there. They cannot provide or guarantee resolutions with warranty and service. It is always safer to purchase and work with authorized dealer. 
• Brand Names: At Electric Fireplaces Depot we only work with the best brands in the industry and all our products are of the highest quality. We strive to bring high quality products to fit every taste and like. Call us today or talk to us via our chat and we will help you the best we can. 

Price Match Policy 

Electric Fireplaces Depot offers the best price match guarantee. If you find a lower price for the exact same item elsewhere on line or at a local retailer we will match or possibly beat that price. For the fastest price match please contact us at 917-540-6070 or via Chat.

Please Click Here for the Full Price Match policy

Exclusions

• Price match policy doesn't apply to closeout sales, warehouse specials, refurbished, used or damaged items.
• Price Match cannot be combined with other offers.
• We do not price match to auction sites and vendors such as craigslist, e-bay or similar.

If you have any additional questions please contact us:

[email protected]

917-540-6070