Customer Support:

If you have any questions, issues or concerns please contact us via eBay Message Center, your questions will be answered within 24 hrs. We will not be answering any email messages sent outside of eBay.

Order Cancellations and Changes Policy:

Nordshoe works hard to ship orders as quickly as possible. As a result, once an order has been placed and paid for, it cannot be cancelled or changed in any way. This includes changes to the shipping information or items in the order. In the unlikely event that Nordshoe is unable to fulfill your order, you will receive an email notice and your original form of payment will be refunded as soon as possible.

Returns Policy:

Only UNUSED items are accepted back for returns or exchanges.

Nordshoe return policy allows for products purchased from Nordshoe and shipped to locations in the United States to be returned by you after contacting Customer Support via the eBay Message Center during the 30 day period following date of shipment by Nordshoe for a refund of: 

1.  full purchase price actually paid     If you want to return the item because you do not like it: shipping and handling charges are not refundable. Same applies to items returned by the post office marked as undeliverable. We’ll refund the price of the product only. If you want the item shipped to the correct address, you will have to re-purchase it and pay shipping again.

2. full purchase price plus shippingIf you have received damaged, defective merchandise or wrongfully stocked order. Please notify Customer Service within 30 days.

The return instructions may be obtained by contacting Nordshoe Customer Support via the eBay Message Center. Products must be returned in the original packaging with a tracking number available through US Postal Service. You are responsible for and must prepay all shipping charges, and you shall assume all risk of loss or damage to Product while in transit to Nordshoe. Damage and missing-part restocking fees may apply. If you return a Product to Nordshoe (i) without requesting a return instruction and approval from Nordshoe or (ii) beyond the 30 period, or (iii) without proper packaging, Nordshoe retains the right to either refuse delivery of such return or charge you a restocking fee. Please allow up to three weeks for Nordshoe to credit your account.