About Us

We are SANLEPUS Official Store. Which advocated ultimate and innovation, emphasizing music is most important spiritual enjoyment of mankind, focusing on revolutionary creation, pursuit ultimate attitude towards life. Hope you all get an unbeatable shopping experience, prompt shipping and exceptional customer service that exceeds expectation.

About Products

1.Are the products real and original? Yes, all the products displayed are 100% real and original. 2.How’s the quality of the products? We are strive to make high-quality products. We will check the products carefully before we ship it to you.

About Shipment

1.When will the seller ship my order? Generally most of our products are in the stock, and your order will be shipped out within 1-3 business days after your payment is verified by Aliexpress. If there are some hot selling products are temporarily out of stock, we’ll contact you asap to discuss an processing time extension or change to other items or other solutions. 2. How long can I receive my order? Normally we will ship your order by AliExpress Standard Shipping or ePacket. It will take about 10-30 workdays to reach most countries. Diferent country need diferent time. The Shipping time for some countries may be 30-50days or longer due to strict local customs inspection. Please be patient to wait for your order. If you have not received your parcel within 45 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. 3.Do buyers need to pay customs tax? Buyers are responsible for (in case) all tax or VAT under any circumstances. But if you have any requirements, pls contact us, we will do our best to help you. 4.About sign of the parcel: Please open the parcel in post officer's presence, If the parcel damaged or empty(stolen). Please ask the post office to provide official document, especially the claim request paper. 5.Attention For Russian Customers: (1).Please fill in your full name including your first name, middle name and last name when place the order. (2). Please fill in your correct address including your Apartment Number, Street, City, Region and country. Otherwise your package would probably be returned! (3). We are not responsible for your mistake. 6.Attention For Brazil Customers: Please add the CPF of your order’s recipient in the order note when you place the order shipped from Brazil because the shipping company needs the CPF to arrange the shipment. Thanks for your understanding and cooperation.

About After-sales & Warranty

1.There are 6 months warranty for our products. 2.If you got a defective goods, please send us a message first about the problems with videos or photos, and we will try our best to solve the problems for you. 3.If you want to return the product, please contact us within 3 days after you receive the order. All returned goods must be returned with its original packaging and accessories. Customer is responsible for shipping charges on returned goods. 4.We will refund the money to you when we received the returned goods. 5.Sometimes the shipping company lost the parcels, if you have not receive you order in the delivery time, please contact us and we will refund you the payment or arrange to resend you the order again in this kind of case.

About Feedback

We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important! For any reason you are not satisfied with your purchase, please contact us through "Contact Seller" before leaving neutral or negative feedback. We will do our best to resolve any problem and satisfy your needs. We appreciate 5-star positive feedback, It's good for our longterm business. We will also send the same feedback to you.

Dropshipping

1.Accept Dropshipping, and we will DO NOT put any invoices, QR codes, promotions in the shipment, So Dont worry, Just buy it, we will do anything well for you . 2.We are guarantee each device be tested rigorous before shipped out, SO all SANLEPUS products can guarantee 100% high quality before sent out.

Thank you very much!